Help & FAQ

If you are looking for help on Empire City Online Casino, please look through the below Frequently Asked Questions. Should you have any queries that are not covered below; you can contact our friendly Customer Services Team at customerservices@play.empirecitycasino.com.

How do I Sign Up?

It is easy to sign up to Empire City’s Online Casino, simply visit the registration page, create an account and password by registering with your e-mail address and start having fun!
As a “Thank You!” for choosing us, we’ll offer you $5,000 virtual credits to play your favorite Slots and Table games.

Back to top

Is it free to join?

Yes. Sign up is absolutely free. Every new player is welcomed with free Virtual Credits to play with. You can use your Virtual Credits to play the Empire City Online Casino games. If you run out of Virtual Credits don’t worry, if you log back in to your account 24 hours later you will automatically get free Virtual Credits added to your account.

If you can't wait 24 hours or would like to add to your Virtual Credits, you can continue to buy credit packages here.

Back to top

What are Virtual Credits?

Every Empire City Online Casino player has an account which contains Virtual Credits. These Virtual Credits appear as dollars ($) and are used to play the games in the Empire City Online Casino.

Back to top

How do I get more Virtual Credits?

If you have run out or want to purchase more Virtual Credits you can use your credit card or debit card to purchase more. All major credit cards are accepted.

Back to top

Can I exchange or redeem my Virtual Credits?

No. Virtual Credits cannot be redeemed or exchanged for money or money's worth at any time. Virtual Credits are used to play the games in the Empire City Online Casino for entertainment value only.

Back to top

How can I personalize my online account?

Personalize your account by entering your first name, last name and Date of Birth to receive an additional $5,000 virtual credits for free. To personalize your account, click on your Username and select “Personalize”. Once you have personalized your account, your name (first name and last name initial) will appear on our Leaderboards and Slot Tournaments.

Back to top

How can I link my Empire Club Card to my online account?

Link your Empire City Rewards Card to your Empire City Online Casino account by selecting the option “Empire Club Card” and fill in the information required. You’ll receive extra $10,000 virtual credits instantly and you will earn Empire Points as you purchase Virtual Credit packages.
For more information on our Empire Points scheme, click here

What type of games can I play?

You can enjoy a wide range of casino Slot and Table games. You will also see some familiar slot games that appear at the Empire City Casino at Yonkers Raceway such as Roaming Reels, Dragon Lines and Total Meltdown.

More games are being added frequently, so make sure you come back to check out our new game releases.

Back to top

How do I play the VIP games?

All games marked with a VIP star require at least $20,000 in Virtual Credits in your Online Casino account to play. You can accumulate enough Virtual Credits playing non-VIP games or purchase Virtual Credits here to become a VIP and play in the VIP area of the Online Casino.

Back to top

What are XP points and how are they calculated?

XP points, Experience Points to give them their full name, are earned by players for staking on all slot games on the site. The more players stake the faster they earn XP points and the faster they move up the XP Levels. For moving up each level the players will be awarded bonus virtual credits with the value getting progressively larger the higher the level attained. Players can also earn XP points for every game they play, so playing all the games on the site will earn the player more XP points.

Back to top

What browsers does this website support?

This site supports the following web browsers:

Windows
• Microsoft® Internet Explorer 9, 10 and 11
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

Mac
• Safari® versions 5.x, 6.x and 7.x
• Google Chrome (most recent stable version)
• Mozilla Firefox (most recent stable version)

If using another browser with this site you may experience reduced functionality of poor performance due to the limitations of that browser. We recommend using the site with the latest version of Google Chrome Browser or Mozilla Firefox web browser.

Back to top

Can I play on a mobile phone or tablet?

Yes. You can visit Empire City Online Casino using a smart phone or a tablet. Download your choice of mobile gaming App from the Google Play Store (for Android devices) or from the Apple iTunes App Store (for iPads & iPhones).

Back to top

What if I have lost my password?

Don’t worry. If you can't remember your password you can click here. If you do not receive an email to reset your password, be sure to check your spam folder.

If you are still experiencing difficulties, you can contact one of our friendly Customer Services Team at customerservices@play.empirecitycasino.com.

Back to top

What is a leaderboard?

Our leader board keeps track of our players with the highest winnings. We have four leader boards showing the top winners for the day, week, table games and VIP players. The top players receive extra credits depending on their rank

Back to top

×